Returns Policy

The following general guidelines with regard to returns apply to all items sold on GoHitBid.

1. Some products cannot be returned and are marked on the product detail page. View the list of non-returnable items.

2. Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging.

3. Items that you no longer need must be returned in new and unopened condition with all the original packing.

4. Only GoHitBid items may be eligible for replacement.

Replacement-Only Categories, 15-day Replacement Window (applies to all Fulfilled by GoHitBid)

Replacement-Only Product Categories Return Conditions/Exceptions
Electronics (including desktops, monitors, cameras, camera lenses, headsets), Musical Instruments, Air Cooler. Not eligible for return if the item is "No longer needed" For damaged / defective items, or item not as described, please contact us within 15 days for a free replacement.
Mobile phones, Tablets, Laptops, Speakers Not eligible for return if the item is "No longer needed" For other issues, brand-specific policy would be applicable as detailed below.
  Contact these brands directly: For device-related issues in devices belonging to the following brands, please contact the brand directly. Mobile phones - Apple, Asus, Coolpad, HTC, InFocus, Intex, Micromax, OnePlus, Samsung. Tablets - Apple, iBall, Intex, Lenovo, Micromax, Samsung Laptops - Acer, Apple, Dell, HP, Lenovo Speakers - Philips Contact us: For device-related issues of other brands and for item not as described/physically damaged items of all brands, please contact us within 15 days for a free replacement.

Refund or Replacement Categories, 15-day Return Window (applies to all Fulfilled by GoHitBid)

Product Categories Return Conditions/Exceptions
Used Mobiles, Tablets and Laptops, Mobile accessories, Home & Kitchen, Office & Stationery Supplies Can be returned for refund only. Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you. Not eligible for return if the item is "No longer needed" Damaged / defective items, or item not as described, can be returned for a refund only and is not eligible for replacement.
Printers For device-related issues of brands and for item not as described/physically damaged items of all brands, please contact us within 15 days for a free replacement.
Large Appliances - Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave Not eligible for return if the item is "No longer needed" For damaged/defective items, items with missing parts or item not as described a refund will be issued. These products are not eligible for replacements.

Return Policies for Seller Fulfilled Items

The return timelines for seller-fulfilled items sold on GoHitBid are equivalent to the return timelines mentioned above for items fulfilled by GoHitBid. For damaged/ defective products that are seller-fulfilled, the seller will issue a refund if the product cannot be repaired or replaced. Returns for seller-fulfilled items that you no longer need are subject to the seller's approval of the return. If you do not receive a response from the seller for your return request within three business days, you can submit a claim to GoHitBid.

Inspect & Buy, 2-day Return Window

This policy applies on all products with the Inspect & Buy label on the product detail page. All such products can be returned for a refund within 2 days of delivery. Products can be returned if they are found to be damaged/defective or if you no longer need them.

Product Categories Return Conditions/Exceptions
Inspect and Buy eligible mobiles, tablets and laptops Can be returned for a refund only. Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you.
Inspect and Buy eligible handbags, women's clothing and baby clothing Can be returned for a refund only. Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you.
Category Items That Can't be Returned
Adhesives & Sealants Adhesives (all liquids), hazardous materials and lubricants
Beauty Hazardous materials (fragrances, nail colours, deodrants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items
Gift Cards GoHitBid E-mail Gift Card, GoHitBid Physical Gift Cards, Third-Party Gift Cards
Musical Instruments Harmonica / mouth organ.
Category Items That Can't be Returned
Women's Intimate Apparel , Men's Innerwear All items included in these categories that are labeled as non-returnable on their product detail pages.
Video Games All video game products that are labeled as non-returnable on their product detail pages.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 15 days from the delivery of the product.